What Really Happened to Your OAU Documents You Paid for on ETX
The past two years have been the greatest years of Nigerians requesting for their documents from their higher education institutions for emigration purposes. I know this because most of the educational jobs myself and my teammates at PEC have done in the last two years have been mostly on processing transcripts, stamped certificates to be sent to an evaluation body abroad, Proof of Proficiency in English and verification letter that are needed abroad—in Canada especially, and to WES most especially. So we know how seriously people are needing their documents, and how their schools are giving them problems, and how the problems become even more serious when the school is OAU. Believe me, we know all these; it’s our hustle we’ve been doing since 2010 and we can compare how it was from 2010 to 2017 to how it has been from 2018 to 2020.
Covid-19 was in fact only able to reduce how people urge for
their documents from their schools only for about two or three months:
February, March and April, and everyone has been slowly coming back to needing
their documents for emigration purposes again--especially the people in the health
works who the pandemic has been making countries easing entrance for them. But
sadly, it’s still going to be the same stories and the same problems they
encountered with OAU and ETX on their documents before the pandemic that they
would still encounter now, even now that the pandemic has made a lot of
organizations find digital ways to deliver their services and even better.
As an alumnus of OAU, when you request for your transcripts
via ETX, and months and forever after you have paid for such service, your
transcripts are not delivered to where you need them, ETX does not get back to
you on what’s happening, and you are just left to forget about the request
because you don’t even have the time to come down to OAU for such thing. But
hello, instead of forgetting about it, the questions you should want to find
answers to is: what really happened to your documents? Why were they not
delivered to where you needed them? Why is it taking too long if they are going
to be delivered? Why is ETX not communicating with you about it? Should getting
your transcripts from your school be that difficult since the transcripts are
only the furnished, vetted and addressed version of all your results while at
the school and the school is supposed to always have your results no matter
what? Answer to these questions will be provided now.
If you have requested for your OAU transcripts on ETX for
over two months now and it’s yet to be delivered, just know it’s most likely to
not be delivered ever! By the way, if you don’t know what ETX is and why you
have to request for your transcripts through them, here is an insight: OAU stopped
dealing transcripts with the individual alumnus around 2017, a startup company called
ETX took the deal to be the middle agent between the school and their alumni,
and since then, any transcripts collected without the involvement of ETX is most
definitely not a legit document and might encounter some problems where you
need them. The core functions of ETX here are: to take your transcripts
requests/orders and money, take your application to the school’s Exams and
Records; from here ETX is going to be out of the process till your transcripts
are ready to be sent. It’s now left to the Exams and Records to find your files,
get your results, furnish them to transcripts, address them, get them stamped
and singed by the right authorities and deliver it back to ETX. Here is where ETX
resumes back to the process, and it’s only to send the documents to the
receiver’s address you have provided when you made your order, either by
courier or by email.
Basically, that’s what transcripts processing in OAU should
entail, and if the people involved in these processes know what they are doing,
all these should not take more than one to two weeks. But almost always, along
all these stages mentioned in processing a transcript, things go wrong or get
complicated and everything just stops, and—because ETX are the people you paid
to and also because they don’t really communicate with their clients on what’s
really happening or tell the clients the truth when they eventually communicate—everyone
just tends to blame ETX for the problems their transcripts processing is
having, not knowing that the processing of a transcript is not even ETX’s job
at all, they are just there to take your orders, report it to Exams and
Records, and get your orders delivered to where you need them when Exams and
Records is done making them available for delivery, and I promise you, ETX do their
own part of these processes well. At least I can score them 55/100.
I will also say this emphatically, you can blame ETX for
overcharging you for transcripts, you can blame them for not keeping you posted
on the process of your transcripts, but you should never blame them for
whatever happens to your transcripts processing, the failure of the process is
always only about 2% their fault and about 40% the fault of Exams and Records
and about 50% the fault of your department and about 8% the fault of the school’s
ICT center. Let me fill you in. ETX report all of their transcripts order to
Exams and Records and most of the reported orders don’t return to them in
transcripts at all as they are supposed to. A lot of the orders die at the
Exams and Records—because they can’t find your results on their platform where
the senate approved results of the alumni are (the database is always crashing
and they are always introducing a new one that would be almost empty). Many of
the orders dies at the Exams and Records because when they can’t find your
results on the database, they just leave your application in a file on their
table to not be touched again.
If your application will ever be touched again and worked
on, it would mean Exams and Records will have to write to your department to
provide your results that would be signed by your HOD, but when the Exams and
Records deliver the letters to your department, most of the departments don’t even
touch these letters, and some that would touch it would work on it and stop the
work on it should they encounter any problem at all (and they encounter
problems most times; how can you not encounter problems in OAU?). Most of the
departments will have to leave the Exams and Records waiting for your results
till everyone just forgets about it.
In cases when your department touch the letter requesting for
your results, work on it, and encounter a problem, they will have to write to
the Computer Center too (authorized by the HOD) to provide your results from
any of their old database that’s not working as a platform anymore for them (the
department) to sign and take to Exams and Records. This is when a lot of
transcripts processing die, because HOD will not have time to authorize such
letter, and if the HOD does, the computer center will not have time to attend
to it. So if you have requested for your transcripts for a while now and you
are not hearing anything from ETX, your transcripts processing is either dead
now or about to die, and you will need some connected people to help you pull
lots of strings at most of the offices mentioned above (which by the way always
involve legal payments and some illegal payments too for these strings to pull
at all). These connected people must have time for this process and be really
committed to it and meticulous about it (it has to be their hustle probably),
and these people have to be really dependable and trustable. Now is when you
know I'm trying to describe the team members of PEC to you; this is what we do…
we solve problems. So contact us if you are currently experiencing issues with
your transcripts processing.
People who read this also have interest in reading
this:
Why Most OAU Transcripts Don’t Get Sent Ever or Get Sent But Several Months After Applying
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